Guest Services

This is the place to go in the centre for information, Collect+ and any other Kingfisher questions. You’ll find our Guest Services lounge on Evesham Walk near to Pandora.

Guest Services opening times are:

Monday - Saturday 10:00am - 5.30pm.

Sunday Closed

Guest Host Team

Our Guest Host Team offer friendly help and advice seven days a week – from giving directions, carrying your shopping to your car and keeping you up to date with the latest at Kingfisher; to just offering a friendly face and being there to listen to your thoughts and opinions about the centre.

You’ll see our Guests Hosts all around the centre, just look for their distinctive uniforms with kingfisher yellow waistcoats. 

Free WiFi

Stay connected throughout the centre with our free WiFi. To get online, search in available networks for Freerunner / Kingfisher, then follow the connection instructions.

Amazon Lockers

Order online at amazon.co.uk and collect or return in the centre. Amazon Lockers are self-service kiosks where you can collect or return Amazon parcels at a time that suits you. The service is free for Amazon Prime members, and One Day Delivery is just £1.99 for non-Prime members.

Find out more about the service here. And find our Amazon Lockers between The Perfume Shop and Shoe Zone. 

Cash Machines

Need to get some money out? No problem, we’ve got cash machines across the centre:

• Near to The Range (entrance to Car Park 2)
• Next to The Perfume Shop
• Santander near to Worcester Square entrance
• At our entrance near to Poundstretcher
• Next to the lift near to the VUE escalators 
• Next to the lift in the Bus Station waiting area

Toilets

You’ll find our main public toilets on Evesham Walk, there are also toilets at the bus station and a disabled toilet near Subway.

Baby changing

When your little one needs freshening up, head to our parent and baby changing rooms next to the public toilets on Evesham Walk.

Changing Places

We have recently opened a new Changing Places toilet facility in the Centre which is located next to our main toilet facilities on Evesham Walk. Access is gained through the intercom and the facility is open daily from 7.30am - 8.00pm. 

The facility features;

• Centrally placed toilet
• Height adjustable changing bench and washbasin
• Ceiling tracking hoist system (guests must bring their own sling for the hoist)
• Shower

For more information on Changing Places, visit https://www.changing-places.org/

Seating

We have seating available for guests within the centre. Guests are also welcome to use the seating in the Guest Services lounge during opening hours. 

Shopmobility

If you need a little help getting around Kingfisher, you will find Shopmobility in Car Park 3, open Monday - Saturday.  

Shopmobility Opening Times

Monday - Saturday: 9am – 4pm

Sunday: Closed

To book ahead or find out more, contact Shopmobility on 01527 69922, email at shopmob@bromsgroveandredditch.gov.uk or visit their website here.

Accessible parking spaces can be on the following Kingfisher car parks:

Car park 1; level 7

Car park 2; levels 4, 6, 8, 10 & 12

Car park 3; level 1

Car park 4; levels 6 & 10

Sunflower lanyards

The Hidden Disabilities Sunflower lanyard scheme acts as a discreet sign that somebody has a hidden disability. These lanyards are universally recognised and can be taken and worn by people with hidden disabilities to signal that help may be required. To find out more, click here.